Refund policy

We will make a refund, resend, or accept the return for any of the following cases:

Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from the warehouse. Following countries and shipping methods may be different:

1. For orders shipped to the USA, it will be counted 45 days after orders departed from the warehouse.
2. For some special shipping methods, we cannot deal with your disputes. (See the following important interpretation)

Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for the buyer to contact local post office or go to the post office for delivery.

Orders not Received.

We will not deal with the refund or resend if the tracking information shows the order is delivered.

1. If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
3. a) Incorrect/insufficient address.
4. b) No such number.
5. c) Unknown recipient.
6. d) Refused.
7. e) Do not pick up in time.
8. f) No safe delivery location.
9. g) Uncleared customs.
10. h) Others.

Notes:

1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package yourself Otherwise, the product will be returned to the sender, our logistics company. During the return, we do not take any responsibility if products have been lost.
2. If the logistics company provides return service to our supplier, we will put the products in your private inventory and will not refund them when we receive the returned items.
3. We cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

1. Products Damaged.

We will offer a full refund or a replacement if packages arrived are badly damaged.
We will offer a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:

1. For fragile products, a refund is highly recommended.
2. For damaged packing boxes, we cannot offer any refunds or other after-sale services due to the long-distant international delivery.
3. For ordinary products, you can complain or open a dispute within 5 days after packages are delivered.

Incorrect or Missing Products.

Our drop shipping company has a strict quality control process before products are dispatched.  incorrect or missing products will be dealt as follows:

1. For incorrect products, we offer a full refund or replacement.
2. For products with wrong colour, size which doesn't affect product function, etc., we offer a refund or resend if you provide a screenshot of your clients' complaint including name, content, and date.
3. For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.
4. For accessories, we will resend the accessories.

Notes:
For size problem, we will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

Orders Cancellation.

For orders cancellation, we offer a full refund before products are processed by warehouses.

1. After payment, POD orders cannot be cancelled as it is customised.
2. After payment, private inventory orders cannot be cancelled as it is special products and only available for you.
3. After payment, video and photo orders cannot be cancelled as we have planned and prepared for you after payment.

Important Interpretation

Deadline of Opening Dispute.

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
Notes:

1. For bulk purchase orders, the close date usually is around 30 days.
2. Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

1. Force Majeure.

We do not take responsibility for any product damaged, or shipping delay caused by the act of God, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will notify you by email if such an event occurs.

Return.

Products can be returned to the destination warehouses only. We will advise you on the return process when a ticket/request is raised.
Please return products within 10 days after receiving products.

Unacceptable Disputes.

we shall not accept any unreasonable disputes, including but not limited to:

1. The buyer does not like it.
2. The product description is not real.
3. Products smell unusual.
4. The buyer ordered the wrong items or SKU.
5. Any disputes arising from bad quality will not be accepted as it would be buyer’s responsibility to make their own judgement and decision based on product information.
6. The shipping address was provided incorrectly.
7. Product difference was negotiated in advance.
8. Tracking information deleted by logistics companies or local post offices.